If you need to return an item, please contact us at [email protected] with your order # and we will assist you.
If your product is older than the return period or if it is not postmarked by the return period, unfortunately we cannot accept a return.
Once your return is received and inspected, we will notify you of your refund.
If you took advantage of free shipping, your refund will be less the shipping costs. On mattresses, this cost is $99. For other products, we use UPS Ground shipping and is generally between $7 to $16 depending on location if you return products in the boxes you received them in. If you provide a larger box yourself, the return cost could be higher.
If your return meets all criteria, your refund will be processed (typically within 48 hours), and a credit will automatically be applied to your credit card or original method of payment.
If you have not received a credit for your refund after receiving the approval email, please first check your bank statement. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted on your account. If you’ve done all of this and you still have not received your refund yet, contact us.
Only regular priced items may be refunded. Closeout items / specialty priced items cannot be refunded.
Custom items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us. Exchanged items do not qualify for a return.
To return your product, please follow the instructions emailed to you.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will handle fraudulent purchases on a order by order basis because of the varying types of fraudulent purchases. Additionally, if purchased with the intent to return, a return will not be accepted.
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